6Az AW GROUP Zrt. (székhely: 1031 Budapest, Apátkút u. 13. adószám: 32120592-2-41, cg.: 01-10-142081, – a továbbiakban Szolgáltató az általa nyújtott

• cosmetic treatments,
• electrocosmetic treatments,
• body shaping treatments,
• facial diagnostics,
• facial massage and relaxation,
• makeup,
• hair and scalp treatments,
• body shaping, hair removal and waxing treatments,
• UV-free tanning treatments,
• eyebrow, eyelash procedures,

collectively: cosmetic body shaping and anti-aging aesthetic services, as well as certain conditions for the use and provision of various events (hereinafter collectively: service or services) and the general terms and conditions of the concluded contracts (hereinafter: GTC) are set out as follows.

The rules set out below apply to all services, with additional specific rules for events being set out in a separate chapter.

1. Scope of the GTC, formation, subject matter and content of the contract

a) These GTC apply to all individual contracts concluded by the Service Provider in relation to the services provided by them, regardless of whether they are in writing. Deviations from these GTC may only be valid in writing.

The Service Provider publishes the current text of the GTC, or in the event of a modification, the modified text, on its website 7 days before the modification enters into force.

By booking an appointment, ordering or using the above services, the Guest declares that he/she has read these General Terms and Conditions prior to concluding the contract and accepts their contents as binding on him/her.

b) The contract is concluded between the person using the service (hereinafter referred to as: Guest) and the Service Provider (hereinafter jointly referred to as: Parties).

Unless otherwise stated, the Service Provider is the Company location that provides the service to be used, i.e. the Cosmetic Shaping and Anti-Aging Aesthetic Center at the location of use.

The Service Provider is selected by the Guest when making the Appointment.

c) A contract is concluded between the Parties by booking an appointment for the service and its confirmation. The website (awcosmetics.hu) via the appointment booking module, by phone or in person. In all three cases, the Guest will receive an e-mail about the appointment booking, if the email address was provided during the appointment booking. The Service Provider will confirm the appointment booking within 1 business day at the latest. In the absence of confirmation, no contract will be concluded.

d) The services provided by the Service Provider are displayed – for information purposes – on the joint website of the AW Cosmetics Cosmetic Shaping and Anti-Aging Aesthetic Center (www.awcosmetics.hu). The Service Provider is entitled to modify the scope of services, prices and the content of the linked website at any time.

e) The base price of the Services and the consultation hourly rates are included in the appointment booking system (Salonic) available on the Service Provider's website. The Service Provider is entitled to modify its price list at any time. The

The Service Provider reserves the right to deviate from the prices specified in the appointment booking system, especially with regard to additional treatments, devices or preparations that may become necessary based on the personal consultation.

The Service Provider shall provide a price quote for the specific Service to be used, either orally, during the personal appearance at the consultation, prior to the treatment or intervention. A written quote (hereinafter the oral and written quote together: quote) shall be provided in the event of a special request or in an individual case. The quote shall be valid for the period indicated on it, or in the absence thereof, for 30 days, regardless of the number and duration of the treatment sessions.

The Service Provider will only begin or perform the Service if the Guest accepts the price quote in advance. In the event of a conflict between the prices indicated in the booking system and the price quote, the price quote shall prevail.

An offer is not considered to be made if an interested party inquires about the services and their fees in person, by phone, on a social media site, or by email, and the Service Provider provides information about them. The data and information provided by the Service Provider in such cases are for informational purposes only.

In the case of appointments booked in the electronic appointment booking system, the Contract is concluded between the parties upon booking the appointment.

Az akciós, promóciós árak kizárólag a megjelölt időszakra érvényesíthetőek, egyéb kedvezménnyel össze nem vonhatóak. A bérletekre, vagy kombinált kezelésekre adott árengedmény esetén – eltérő megállapodás hiányában – a szerződéskötéstől számított 6 hónapon belül valamennyi kezelést igénybe kell venni.

Az Ajándékkártyák – eltérő kikötés vagy időtartam megjelölés hiányában – a vásárlástól számított 6 hónapon belül érvényesíthetők. 

Discount cards entitling to entry to events are not transferable. A maximum of two discount cards (per person) may be used at one event.

The free service provided by the Service Provider to the Guest (e.g. birthday gift service) can be used for six months and is not transferable.

f) The subject of the contracts concluded between the Parties is the consultation with the Service Provider's specialist, as well as the service(s) requested and ordered by the Guest and undertaken to be provided by the Service Provider based on this.

A detailed description of the content of the subject matter of the contract concluded regarding the service is contained on the Service Provider's website (www.awcosmetics.hu).

The Guest acknowledges that in order to use the services, in addition to accepting the provisions of these GTC, he must accept the conditions set out in other documents. The Guest further acknowledges that by accepting the quote, booking an appointment or using the service, he orders the services.

g) The Guest is obliged to comply with and ensure that any accompanying persons comply with the current rules of the service provider. The Rules are available at the Service Provider's premises. The Guest acknowledges that in the event of non-compliance with the Rules, whether by the Guest or the accompanying person, the Service Provider is entitled to interrupt the treatment or refuse to start it. Further legal consequences of this, involving payment obligations, are contained in point 6.

2. Login

a) Services are available by prior appointment only. Appointments can be requested in person, by phone or through the appointment booking system on the website.

The preliminary electronic appointment booking made by the Guest only becomes final when it is recorded in the service provider's appointment booking system and the system confirms it via a confirmation e-mail.

The Service Provider records the appointment made in person or by phone in the electronic appointment booking system.

b) A reminder email will be sent to the email address provided by the Guest 24 hours before the booked time.

c) If there is no free capacity at the time requested by the Guest, it is possible to sign up for a waiting list. If a space becomes available at the desired time, the Service Provider's staff will attempt to notify the Guests by phone or e-mail in the order recorded on the waiting list.

d) The Guest is obliged to immediately notify the Service Provider by e-mail or telephone, or in the appointment booking system, if he/she is unable to show up at the booked time.

e) Provisions regarding delays, postponements and cancellations are contained in point 3.

f) If the Guest has a payment obligation to the Service Provider, the Service Provider will only provide a new appointment if the Guest fully meets his payment obligation. Until the payment obligation is met, the Service Provider has the right to refuse check-in and the provision of the Service.

3. Using the services

a) The Service Provider provides services by appointment or certain services only after prior consultation with the Service Provider's specialist.

b) The Service Provider indicates in the appointment booking system those services that can only be used in a service group, as a therapy, taking into account the effectiveness of the treatments built on each other for the given service.

c) When making an appointment, the Service Provider ensures, to the extent possible, that the Guest can book an appointment in such a way that if, after the consultation, the Guest decides in favor of the treatment and the Service Provider is able to perform the treatment, the Guest can immediately receive the first treatment.

d) The Guest is obliged to appear in a suitable physical and mental state when using the service, otherwise the Service Provider is entitled to refuse to provide the service. The Service Provider may also refuse to provide the services in the cases specified in the other sections of these GTC.

e) The Guest receives detailed verbal information about the entire process of the service before using the service. The Guest acknowledges that, unless requested in writing, the verbal information and the forms, information, consent statements and registration form provided by the service provider are sufficient for using the given service and by signing them, he acknowledges that he has received sufficient prior information.

If the Guest has previously used the same treatment and has already signed the consent statement, in the event of repeated treatment - unless otherwise provided by law - the contract will be concluded and the service can be provided even if the Guest indicates otherwise.

f) Delay

The booked appointment time is the start time of the treatment. For an accurate start, you must arrive 10 minutes earlier.

If the Guest announces or fails to announce their delay due to a technical problem and is delayed by a maximum of 10 minutes, the Service Provider acknowledges this. If the Guest announces their delay and the delay exceeds 10 minutes, the Service Provider is entitled to unilaterally decide, taking into account the circumstances of the case, whether to perform the service or to book a new appointment. The latter case is considered a cancellation of the appointment by the Guest.

If the Service Provider performs the service, but it lasts for a shorter period than planned, there is no possibility of later "making up" for the missed part, and the Guest is not entitled to compensation for damages or costs.

g) Postponement

The Guest has the right to postpone the booked appointment to another time free of charge no later than 24 hours in advance, by phone, e-mail or in the appointment booking system.

The rules for check-in apply to booking a postponed appointment. Postponement within the above period is considered a cancellation by the Guest.

h) Appointment cancellation and no-show

The Guest can cancel the pre-booked appointment free of charge no later than 24 hours in advance by phone, email or in the appointment booking system.

Failure to show up on time will be considered a cancellation.

i) Payment obligations arising in the event of cancellation and postponement within the deadline or periods set out above are governed by the provisions of point 6.

4. Rights and obligations of the Service Provider

a) The Service Provider performs its activities in accordance with and by ensuring the conditions prescribed by applicable laws.

b) The Service Provider performs the service based on the data provided by the Guest and, if applicable, prior consultation with the Service Provider's specialist. The Service Provider is entitled to determine the professional aspects of the service itself and is entitled to change them at any time during the processing.

c) The Service Provider is entitled to use collaborators and subcontractors to perform the services, for whose activities it is responsible as if it had performed the activity itself. The Service Provider sells the mediated services to the Guest in an unchanged form, but not necessarily at an unchanged price.

d) The Service Provider is obliged to comply with professional rules even if this is contrary to the Guest's request or demand. If the treatment, intervention, or other service element requested by the Guest conflicts with legislation or professional rules, the Service Provider is obliged to refuse the service.

e) If the Service Provider is unable to provide the service at the reserved time or place due to any unforeseen, unexpected external reason or circumstance - for example, power outage, illness, shortage of raw materials - it does not constitute a breach of contract on the part of the Service Provider, so the Guest may use the service at a new, agreed time or place.

f) The Service Provider is entitled to change the identity of its processing collaborator, of which it will inform the Guest as soon as possible.

5. Guest rights and obligations

a) The Guest is obliged, in particular, to arrive 10 minutes before the booked time, to be ready to start the treatment at the booked time, to provide the data and information requested by the Service Provider in connection with the requested treatment, to comply with the house rules and to have them observed by his/her companion, and to pay the service fee to the Service Provider.

The Guest is also obliged to respect the Hungarian laws and regulations applicable to his/her services, as well as the operating procedures, internal rules and instructions of the Service Provider.

b) The Guest has the right to request information and a price quote about the treatment, its course and expected costs.

The Guest is obliged to arrange for any necessary interpreter or translation at his own expense.

c) The Guest acknowledges that if he refuses to sign the documents required by law or to provide data requested by the Service Provider, the Service Provider has the right to refuse to provide the service and, if any costs and/or damages arise in connection with this, to enforce them against the Guest (point 6).

d) The Guest is obliged to appear in person when using the service in a suitable physical, hygienic and mental condition, and to fulfill any necessary home care conditions indicated on the Service Provider's website. In the absence of these, the Service Provider may refuse to provide the service.

e) The Guest is obliged to cooperate with the Service Provider and its employees and in this context, in particular, but not exclusively,

• to provide information for selecting and performing the appropriate service,
• to comply with the provisions received from them regarding the service.

6. Service fee, payment terms, payment obligation in case of cancellation, delay, breach of contract

a) The fee for the services under the contract is the fee according to the Service Provider's price quote, which includes the treatment fee and the cost of materials. The Guest acknowledges that the fee according to the price quote is only valid in the event of unchanged circumstances, i.e. the fees envisaged therein may be changed due to professional reasons arising during the treatment, e.g. unforeseen interventions, additional material requirements, etc.

b) The Guest is obliged to pay the Service Provider the fee for the services provided in all cases, even if he/she claims to be dissatisfied with the results of the treatment.

The Guest is also obliged to pay the full fee if, due to the delay, the Service Provider performs the treatment, but in a shorter period than planned. In this case, there is no possibility of making up for the missing period, and the Guest is not entitled to compensation.

c) The Guest is obliged to pay the fee on site after the treatment in cash or by bank card.

d) In case of late payment, the Guest is obliged to pay statutory interest on late payment according to the Civil Code.

e) If the Guest pays the fee from a foreign bank account or by bank card, all costs, including costs incurred in connection with the exchange, shall be borne by the Guest.

f) If the Guest requests the interruption or termination of the treatment that has been initiated, he/she is obliged to pay the Service Provider the fee for the service used, the resulting damage, and the incurred, justified and verified costs, but at least the value of the initiated service.

g) If the Service Provider refuses to provide the service for any reason regulated and specified in these GTC, including the case where the Service Provider has started the treatment, but its completion or its result is delayed due to the Guest's breach of contract, or the treatment cannot be performed due to the Guest's delay, the Guest is obliged to pay a penalty in consideration of the breach of contract, the amount of which is equal to the fee for the given service.

h) If the Guest cancels the booked appointment within 24 hours or does not show up at the booked time, the Service Provider is obliged to pay the resulting damage and the incurred, justified and verified costs, but at least the fee for the given service to the Service Provider. By booking the service, the Guest acknowledges that in the case specified in this point, the Service Provider will send the invoice to the Guest after the cancelled or missed service appointment – electronically if the Guest has an electronic e-mail address, if not by post. If the Service Provider does not have enough data to issue or send the invoice, it may use offsetting for the next service, which it is only obliged to start if the Guest has settled his debt before using the new service. If the Guest does not show up for another service within 30 days and does not fulfill the outstanding payment obligation, the Service Provider may refuse the Guest the use of any subsequent service and may also exclude such guest from the electronic appointment booking system.

i) If the Service Provider is unable to provide the service at the booked time or place due to any unforeseen unexpected external reason or circumstance, it does not constitute a breach of contract on the part of the Service Provider, so the Guest may use the service at a new, agreed time or at a different place, but is not entitled to any compensation for damages or expenses. In such a case, the Service Provider shall immediately notify the Guest of the fact of the obstacle and shall provide the Guest with a new time as soon as possible, in accordance with their reservations.

j) In the event that the use of the Service is not possible for a reason for which the Guest is not responsible (including the case where the treatment cannot be performed due to a health problem that affects any treatment or the results of any of the preventive examinations), and an official certificate is provided, the Guest is not obligated to pay.

7. Data protection

a) The Service Provider informs the Guest about the processing of their personal data in a separate notice.

b) The Service Provider informs the Guest that the provision of data by the Guest is voluntary, however, the data and information requested by the Service Provider about the Guest's condition and provided by him, and the communication of any changes to the Service Provider, are necessary for the provision of the service.

In the absence of data provision, the Service Provider may not provide the appropriate treatment or may not be able to properly assess the risks associated with the interventions.

c) The Service Provider records the Guest's contact details (name, telephone number, e-mail address) in its own database for the purpose of informing the Guest about treatment times or any changes thereto, as well as other changes affecting the Guest. The Service Provider records the Guest's date of birth in its records for the purpose of sending the Guest a greeting message or gift voucher related to the birthday, at the Service Provider's discretion.

d) Specific data management rules apply to the data managed by the Service Provider in its electronic appointment booking system. The relevant rules can be found in the electronic appointment booking system.

8. Responsibility, warranty

a) The Service Provider provides the services in accordance with professional rules and with the utmost professional care.

The Guest acknowledges that all interventions and treatments have risks, and all risks for which the Service Provider cannot be held liable, i.e. those performed in accordance with professional rules, must be borne by the Guest.

b) The Service Provider will do everything possible to achieve the desired effect and result, however, the Guest acknowledges that depending on the biological responsiveness of the body and foreseeable and unforeseen risks, the expected result may differ from the average, for which the Service Provider is not liable.

Furthermore, given that the assessment of the results of aesthetic interventions is extremely subjective depending on the individual, the Service Provider is not liable for, or excludes, any financial or any other liability in the event of an aesthetic complaint.

c) In addition to the well-known risks of the interventions, which are also explained to the Guest by the Service Provider, sometimes unforeseen, special, primarily aesthetic complaints, symptoms, and consequences may occur as a result of the intervention requested by the Guest, such as changes, bruising, skin discoloration, scars of varying thickness, distortions, etc., for which the Service Provider is not liable if it has acted in accordance with the rules of the profession. The occurrence of such risks, complaints, and symptoms does not constitute a breach of contract on the part of the Service Provider, and the Service Provider also excludes liability for these.

d) The Service Provider is not liable for complications or other illnesses resulting from the Guest violating their obligations under these GTC or a separate contract, failing to follow the instructions, suggestions or advice given by the person performing the treatment – or the person acting on behalf of the Service Provider –, concealing contraindications or providing inaccurate information about them.

e) Any damages resulting from the withholding of information that goes beyond the medical history taken by the operator before using all services provided by the Service Provider, that may not have arisen or been concealed (including, for example, the following: surgery, pregnancy, breastfeeding, medication), but that are important and influential factors for the treatment and the final result, are solely the responsibility of the Guest, and the Service Provider is not liable for them.

f) If, in the case of services that provide results through a series of treatments that build on each other (including, for example, laser hair removal, body wraps and other body shaping treatments), the Guest using them does not appear for the next treatment, does not follow the Service Provider's instructions regarding the treatment, or reports to another service provider to resolve any problems that may have arisen in connection with the treatment or to perform the next treatment, and if another service provider performs another intervention in the treated area, the Service Provider is exempt from liability related to the treatment performed on the Guest.

g) The Service Provider is exempt from liability beyond the above cases if the Guest did not use the recommended treatments and the complaint is a consequence of the incomplete treatment series; in relation to the deterioration of the Guest's health and/or the resulting failure of the material used, which is caused by the Guest's lifestyle, bad habits, improper nutrition or illness; in relation to complaints arising from the Guest's inappropriate lifestyle, smoking, alcohol consumption or the effects of drugs or medication; in the event of a significant change in the Guest's weight; in the event of other serious general illness.

h) The Service Provider is not liable for any costs or damages incurred by the Guest due to the Service Provider being temporarily unable to provide its services due to force majeure. For the purposes of these GTC, force majeure includes, in particular, war, epidemic, emergency, natural disaster, illness, death, strike or temporary absence, obstruction or interruption of public services by the operator or the Service Provider’s collaborator, lessor or subcontractor for any reason.

i) The Service Provider is not responsible for the Guest's personal belongings in the area of the AW Cosmetics Cosmetic Shaping and Anti-Aging Aesthetic Center(s) and is not obliged to preserve and deliver to the Guest any property or personal belongings forgotten in the Center.

j) In addition to the above, the Service Provider is only liable for breach of contract or damage that it has caused intentionally and that is expressly and directly related to the provision of the service or the conduct of the Service Provider. The exclusion of liability does not apply to liability for breach of contract that harms human life, physical integrity or health.

9. Special rules for events

 a) In addition to the rules set out in points 1-8, the special rules set out in this chapter also apply to events.

b) During the event, participants may only stay at the previously designated location and in the restrooms. The event area may only be left with the permission of the program leader or the organizers, taking into account the different nature of the services provided by the Service Provider and the need to avoid behavior that could disturb the peace and relaxation of other Guests.

c) The sequence of the programs and the sequence of program elements are determined by the event coordinators. Participants are required to follow the instructions of the coordinators and program leaders.

d) It is prohibited to dismantle, move or damage any furnishings, decorations and scenery at the event venue. Any damage caused to these will be compensated by the person causing the damage – in the case of a minor participant, their parent or legal representative – to the organizer.

e) The parent(s) present are responsible for supervising the discipline and behavior of the children during the event. If, in the opinion of the program leader, the behavior of the participants seriously disrupts the order of the event, he/she is entitled to end the event with immediate effect.

f) The organizer assumes no responsibility for any personal equipment, food, or drinks brought by participants to the event. The preservation, safety, and condition of these items are the sole responsibility of the client and the participant.

g) It is the obligation of the event client to ensure compliance with food safety requirements for food and beverages brought to the event, for which the organizer assumes no liability.

g) Violation of the rules may result in exclusion from the event, and in serious cases, the organizer has the right to demand compensation from the participant or his/her representative.

h) A Szolgáltató által meghirdetett csajos felnőtt programok minimum 4 fő részvételével indulnak.
Amennyiben a programon ténylegesen megjelenő résztvevők száma nem éri el a minimum létszámot, a szolgáltatás a minimum 4 fő részvételi díjának megfelelő összeg megfizetése mellett vehető igénybe.
A programra történő foglalás a minimum létszám díjának megfizetésével válik véglegessé.
A befizetett összeg a szolgáltató felkészülési és rendelkezésre állási költségeit fedezi.

10. Miscellaneous provisions

a) The contract is concluded for a fixed period until the performance of the ordered service.

b) The Service Provider is entitled to amend the provisions of these GTC at any time, but especially in the event of changes in legislation, professional regulations, protocols, or standards of international partners. The amended GTC shall be effective from the date indicated on it and shall be published on the Service Provider's website prior to its entry into force.

c) The Parties are obliged to cooperate and inform each other of the essential circumstances affecting the contract and of any changes to them during the conclusion and performance of the contract. The legal consequences arising from the failure or delay in providing information shall be borne by the Party that fails to provide information or fails to provide it with delay.

d) If the Guest is a consumer, he/she is entitled to make a complaint orally or in writing regarding the conduct, activity or omission of the Service Provider or the person acting on his/her behalf. The notification of a warranty claim (claim for remedy of breach of contract) does not qualify as a complaint. Consumer complaints are handled in accordance with the provisions of Act CLV of 1997 on Consumer Protection. The place of complaint handling is the registered office of the Service Provider, which can be found on the first page. We accept complaints by letter (sent to the registered office) or by e-mail. Our e-mail address for complaint handling is: info@awcosmetics.hu

e) In the event of a dispute, a Guest who is a consumer may contact the conciliation body competent for his/her place of residence or stay if he/she has attempted to resolve the dispute with the Service Provider but has not been successful. The rules governing the procedure of the conciliation body are contained in Sections 18-37 of Act CLV of 1997 on Consumer Protection. The conciliation body based on the registered office of the Service Provider: the Budapest Conciliation Body operating at the Budapest Chamber of Commerce and Industry (registered office: 1016 Budapest, Krisztina krt. 99., tel: 06-1-488-2131, e-mail: testulet@bkik.hu).

f) In case of violation of consumer protection rules, consumers may file complaints with the regionally competent government agencies. The Guest is also entitled to file a claim in court.

g) In matters not regulated in these GTC, the provisions of the Hungarian legislation in force, in particular Act V of 2013 (Civil Code), shall apply.